Google Phasing Out First-Gen Nest Aware in select regions this May

Google Ending Support for 1st Gen Nest Aware in Some Regions

• Effective Date: May 1, 2025
• Regions Affected: UK (other regions not specified)
• Current Status: The first generation of Nest Aware is no longer offered to new customers since July 2023, but existing users were allowed to continue using it.
• Change Overview: Google will “no longer support the Nest Aware 1st generation service” in some regions. The reason for ending support is not provided.

Subscription Options:

• Nest Aware (Current): $8/month or $80/year for 30 days of event video history, intelligent alerts, and more.
• Nest Aware Plus: $15/month or $150/year for 60 days of event video history, 10 days of 24/7 history, intelligent alerts, and e911 in the US.

Action Items:

• Automatic Cancellation: Subscribers’ 1st gen Nest Aware will be automatically cancelled on May 1, 2025, with a prorated refund for any remaining time.
• Manual Cancellation: Users can cancel their subscription before May 1, 2025.
• Download Content: Customers should download unsaved video clips in the Nest app as they will lose access to footage once the service is cancelled.

Next Steps:

• Google will send a second reminder email in early April with additional information and next steps.