Revolutionizing the Workplace: How Augmented Reality is Reshaping Service, Training, and Design with Apple Devices

Apple @ Work: The Role of Augmented Reality in Streamlining Service, Training, and Design

Overview

Augmented reality (AR) is gradually becoming a practical tool for businesses, particularly within the enterprise. Apple's ecosystem has been built to support AR through hardware advancements like LiDAR scanners and powerful chips, as well as software frameworks such as ARKit and RealityKit. This article explores how AR is being used in remote support, training, and decision-making processes.

Key Points

• Remote Support: Apps like TeamViewer Pilot leverage AR to guide field technicians remotely, reducing the need for physical presence and cutting costs.
• Faster Training: Tools like Splunk AR and Complete Anatomy provide interactive training experiences, allowing trainees to gain hands-on experience without needing to be on-site.
• Better Decisions: Software like Shapr3D and Endless Aisle enable clients to visualize spaces or products more accurately, leading to better-informed decisions.

Apple's Approach to AR

Apple’s strategy with AR has been to build the foundation and let developers explore its potential. This approach is similar to how they handled the iPhone and App Store, where initial groundwork led to a thriving ecosystem years later. The introduction of Apple Vision Pro represents the next step in this journey, though it requires dedicated hardware.

Future Outlook

AR is expected to unlock more use cases in the coming years, particularly as businesses continue to find innovative ways to integrate the technology. The article suggests that enterprise IT managers should be prepared for a growing role of AR in their workflows.